AvaTrade Contact Us
At AvaTrade, we understand the importance of providing exceptional customer support to ensure a seamless trading experience for our clients. Whether you have a question, need assistance, or want to share feedback, our dedicated support team is here to help.
Contact Channels
We offer multiple channels for you to reach out to our support team, allowing you to choose the method that best suits your preferences and situation.
- Live Chat
- Instant and convenient access to our support representatives
- Available during trading hours (Monday to Friday)
- Simply click the “Live Chat” button on our website
- Respond promptly to your inquiries and concerns
- Email Support
- Send your inquiries or concerns to [email protected]
- Receive a prompt response from our knowledgeable support staff
- Attach any relevant documents or screenshots for better assistance
- Phone Support
- Speak directly with our support agents
- Local phone numbers available for various regions
- South Africa: +27(0)319800174
- Toll-free numbers for other countries (check our website for details)
- WhatsApp Support
- Reach us via WhatsApp for quick and convenient assistance
- WhatsApp number: +447520644093
- Share images, documents, or voice messages for better communication
Support Process
Our support team follows a streamlined process to ensure efficient resolution of your queries:
- Inquiry Submission
- Submit your inquiry through your preferred contact channel
- Provide detailed information about your concern or question
- Initial Response
- Our team will acknowledge your inquiry within a specified timeframe
- You will receive a reference number for tracking purposes
- Investigation and Resolution
- Our support specialists will investigate your concern thoroughly
- If additional information is needed, they will reach out to you
- Final Resolution
- You will receive a comprehensive solution or explanation
- Our team will ensure your satisfaction before closing the case
Self-Help Resources
In addition to our dedicated support team, we provide self-help resources to assist you with common queries:
- Comprehensive FAQ section: Find answers to frequently asked questions
- Knowledge Base: Access extensive guides and tutorials
- Trading Academy: Explore educational resources for traders of all levels
Self-Help Resource | Description |
FAQ Section | Quick answers to common questions |
Knowledge Base | In-depth guides and tutorials |
Trading Academy | Educational resources for traders |
Local Office
While AvaTrade does not offer walk-in services, we have a local office address in South Africa for administrative purposes:
- Nelson Mandela Square Office towers West
- 2nd Floor, Sandton Johannesburg
Support Languages
Our support team is diverse and multilingual, ensuring that we can assist clients from around the world in their preferred language. We offer support in English, Afrikaans, and various other languages.
Dedicated Account Managers
For clients who deposit $1,000 or more, AvaTrade assigns a dedicated account manager to provide personalized support and guidance throughout your trading journey. Your account manager will assist you with any inquiries, provide trading recommendations, and ensure that your experience with AvaTrade is exceptional.
Support Hours
Our support team is available during trading hours, ensuring that you receive assistance when you need it most. Our standard support hours are:
- Monday to Friday: 7:00 AM to 11:00 PM (South African Time)
Please note that our support services may be limited or unavailable during public holidays and weekends.
Committed to Excellence
At AvaTrade, we are committed to delivering excellent customer service and ensuring that our clients have a seamless and enjoyable trading experience. Our support team consists of knowledgeable and experienced professionals who are dedicated to addressing your concerns promptly and efficiently.
We strive to respond to all inquiries within a reasonable timeframe, ensuring that you receive the assistance you need when you need it.
Frequently Asked Questions
Our support team is available from Monday to Friday, 7:00 AM to 11:00 PM (South African Time).
No, you don’t need to be an existing client to contact our support team. We welcome inquiries from both potential and current clients.
We provide self-help resources, including a comprehensive FAQ section, Knowledge Base, and Trading Academy, where you can find answers to common questions and access educational materials.